Management Supervisor

Management/Team Leader

1 or 2 day interactive Training Event ideal for Team Leaders and Supervisors who take responsibility for a small team of workers and need to improve their skills and confidence. Suitable for all levels of experience.

Benefits

Participants will be able to:

  • Appreciate the responsibilities of a team leader
  • Apply principles of Motivation
  • Delegate more effectively
  • Improve communication at work
  • Use Assertive Communication to deal with challenging people
Content
  • The role and essential skills of a team leader
  • Understanding motivation and applying techniques
  • Delegation; benefits, barriers, how to do it, what to delegate.
  • Communication Barriers, the communication loop
  • Setting Clear Objectives
  • Using Questions
  • Listening Skills
  • Introduction to Assertive Communication
  • Examples of Aggressive, Non – Assertive and Assertive Behaviour
We also offer courses for higher management, for more details please contact us.

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If the course you looking for is not here please contact us to arrange.

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